Enrollment Agreement

Prerequisites: Enrolling students affirm that they are at least 18 years of age and have a high school diploma or equivalent.

Students enrolling for professional or academic reasons must supply docu­mentation of high school (or equivalent) prior to completion of the first course.

Service: ISSA agrees to provide current, accredited, distance education content and instruction, as well as reasonable educational and student services including, but not limited to: course registration, assessment, maintenance of student records, and transcripts. Instruction is provided online through www.issatrainer.com.

Students who have a grievance may contact ISSA Management by phone at 1.800.892.4772 (1.805.745.8111) or by mail to ISSA Management, 1015 Mark Ave, Carpinteria, CA 93013.

Any questions a student may have regarding this enrollment agreement that have not been satisfactorily answered by ISSA may be directed to the Bureau for Private Postsecondary Education at 2535 Capitol Oaks Drive, Suite 400, Sacramento, CA 95814, www.bppe.ca.gov, toll-free telephone number (888) 370-7589 or by fax (916) 263-1897.

A student or any member of the pub­lic may file a complaint about this insti­tution with the BPPE by calling (888) 370-7589 toll-free or by completing a complaint form, which can be obtained on the bureau’s Internet website www.bppe.ca.gov.

Tuition: Your program tuition includes online learning system access, course content, and instructional support.

You must pay the state-imposed assessment for the Student Tuition Recovery Fund (STRF) if all of the follow­ing applies to you:

  1. You are a student in an educational program, who is a California resident, or are enrolled in a residency program, and prepay all or part of your tuition either by cash, guaranteed student loans, or personal loans, and
  2. Your total charges are not paid by any third-party payer such as an employer, government program or other payer unless you have a separate agreement to repay the third party.

You are not eligible for protection from the STRF and you are not required to pay the STRF assessment, if either of the following applies:

  1. You are not a California resident, or are not enrolled in a residency pro­gram, or
  2. Your total charges are paid by a third party, such as an employer, gov­ernment program or other payer, and you have no separate agreement to repay the third party.

Undergraduate Courses — Proctored Final Examination: Each undergraduate course ends with a closed-book, one-hour, proctored exam­ination. Students can opt for online proctoring through ProctorU at a cost of $22.50 or they may find an approved third-party proctor at their own expense. These costs are separate from tuition and are not collected by ISSA.

Course Materials and Textbooks:

Self-paced certificate courses: Hard-copy course materials for students enrolled in self-paced certificate courses are includ­ed in tuition. Shipping and handling (S&H) costs for self-paced courses are separate from tuition costs. S&H to the contiguous US totals $25 per course. Students assume increased S&H costs incurred for special shipping arrange­ments, if requested. Students outside the contiguous US assume payment of applicable custom duties, difference in exchange rates, and increased S&H costs. Beyond 7 days following enroll­ment, S&H is non-refundable.

Undergraduate courses: All students taking undergraduate courses for credit have unrestricted access to an electronic version of the course textbook. The book is embedded in the course as a provision of ISSA Library Services and is available seven days prior to the start of class and throughout the term at no charge. Students who wish to purchase hardcopy textbooks can purchase books from a vendor of their choosing. Textbooks are listed in the course sylla­bus, which is made available to students seven days prior to the start of class.

Course Access: Self-paced online course access is available upon enroll­ment and hard copy materials are sent from the institution within one business day. Undergraduate online course access and textbooks are available seven days prior to the course start date.

Enrollment Period:

Associate’s Degree Program: Students enrolled in the Associate’s Degree Program must maintain continuous enrollment. A student will be consid­ered enrolled if registered for a course, currently active in a course, completing a previously “Incomplete” course, or on an approved Leave of Absence. Enrollment in the institution will con­tinue for 90 days beyond the end of a course, or the close of a quarter. Any student who goes beyond the 90-day period and fails to register in new coursework will be considered inactive. Inactive students who wish to resume study will be subject to all terms and conditions of enrollment at the time of resumed study. If the cohort is full at the time the student wishes to resume, the student must wait until an open posi­tion becomes available. Active students have priority over inactive students for registration, aid processing, and other administrative action.

Self-paced Certificate Programs: You are allowed up to 4 months from the date of enrollment to complete your program. If you fail to complete the program requirements within 4 months, you may request a 2-month extension, free of charge. If you fail to complete the requirements during your first exten­sion period, you may request a final 2-month extension for a non-refundable fee of $99. Completion of the program beyond the final extension period requires re-enrollment.

Course Completion:

Undergraduate courses: Students are expected to com­plete assignments by posted due dates and courses by the published course end date. If circumstances prevent students from completing work within the prescribed timeframe, students may request an extension and the course will remain open for at least two weeks following the close of a 5-week course and five weeks following the close of a 10-week course. Extended courses are recorded on the transcript as “incom­plete” (I) until work has been graded or the extension expires, whichever comes first. Extension requests must be made after the published final withdrawal date and prior to the end of the session. Factors such as reason for extension and course performance will be evaluated for approval.

Self-paced certificate courses: Students must submit all course quizzes, score 75% or better on all sections of either a seminar, home study or online exam­ination, as well as submit a copy of an Adult CPR Certification and AED card within the defined enrollment period.

Self-paced certificate retesting:

There is no limit to the number of times you can retake self-paced course quizzes. Retaking quizzes online is free of charge. If you request additional answer sheets to submit repeated quiz answers by mail, you will be required to pay a non-refundable $10 administration fee plus shipping and handling costs.

Home Study/Online Examinations: If you fail any portion of your Self-paced Home Study/Online Examination, you will be offered the opportunity to resub­mit that portion of the examination, free of charge. (This is known as your second attempt at the examination.) Each retest beyond the second attempt (e.g., third attempt, fourth attempt, etc.) will incur a non-refundable $50 administrative fee.

Self-paced Seminar Examinations: If you fail your Self-paced Seminar Examination, you may submit the Self-paced Home Study or Online examina­tion one time free of charge. If you wish to retest at a seminar, you may reenroll in another seminar for $149. Each retest beyond the second attempt (e.g., third attempt, fourth attempt, etc.) will incur a non-refundable $50 administrative fee. This administrative fee is in addition to seminar fees, if applicable (i.e., if you choose to retest for the third, fourth, fifth time, etc. at another seminar, you will be subject to both the $50 adminis­trative fee and the $149 seminar fee).

STUDENT’S RIGHT TO CANCEL

Refunds, if applicable and requested, will be made within 30 days of request via the original payment method.

If cancellation occurs at any time within 7 calendar days after the insti­tution accepts enrollment, the student may request a refund of all money paid to the institution. After 7 days, the insti­tution may retain the $95 non-refund­able tuition deposit and other non-re­fundable fees as applicable (e.g., STRF / S&H / payment plan fees). If third-party payment is used for tuition (e.g., TA, Ch33 GI Bill, etc.), the deposit amount may be charged directly to the student upon cancellation.

Refund Calculation

Undergraduate courses (courses with published start and end dates):

  1. The course start date is considered the first class.
  2. Cancellation up through 60% of the duration of the term will result in a prorated refund. Rate is computed by dividing the number of term days through the date of cancellation by the total days in the term.
  3. Cancellation after 60% of the duration of the term will result in no refund for the term.
  4. Students who withdraw as a result of physical incapacity are entitled to a prorated refund through the end of the term. Medical docu­mentation required.

Self-paced certificate courses:

  1. The first completed quiz is consid­ered the first class.
  2. Cancellation before 60% comple­tion of course quizzes will result in a prorated refund computed on the number of quizzes completed to the total quizzes in the course.
  3. Cancellation after completing 60% of the course quizzes will result in no refund.
  4. Students who withdraw as a result of physical incapacity are entitled to a prorated refund through the end of the enrollment period. Medical documentation required.
  5. Beyond the conclusion of the orig­inal 4-month enrollment period, students enrolled in self-paced certificate courses are no longer eligible for refunds in any amount.

Students who have received federal student aid funds and cancel up through the 60% point are entitled to a refund of moneys not paid from federal student aid program funds, if applicable.

Iowa students are entitled to a 100% refund of tuition through the first day of class.

ISSA accepts cancellation in any man­ner. However, California state statutes require that students verify cancellation in writing. Therefore, please supplement any verbal requests with written notice within 30 days. Written notice can be in any form including email (billing@issaonline.edu), fax (1.805.745.8119) or mail (1015 Mark Ave, Carpinteria, CA 93013).

Please return materials and textbooks to 1015 Mark Ave, Carpinteria, CA 93013.

Guided Study upgrades cannot be returned without withdrawing from the corresponding certificate course entirely. Guided Study course refunds are based on the percentage of course completion, detailed under the refund calculation for self-paced certificate courses.

ISSA reserves the right to cancel a stu­dent’s enrollment for violations of stu­dent conduct, including, but not limited to, a student’s lack of attendance.

Undergraduate Drop/Add: Students may drop and add undergraduate courses during the first week of a ses­sion. Students joining a course after the official start date will still be expected to complete assignments by the pub­lished due date. If the course dropped is of a greater credit value than the course added, the student may request a refund for the difference. The terms outlined in the Cancellation Policy (Student’s Right to Cancel) shall apply.

Notice Concerning Transferability of Credits and Credentials Earned at ISSA: The transferability of credits you earn at ISSA is at the complete discretion of an institution to which you may seek to transfer. Acceptance of the degree, diploma, or certificate you earn from ISSA is also at the complete discretion of the institution to which you may seek to transfer. If the credits, degree, diploma, or certificate that you earn from ISSA are not accepted at the institution to which you seek to transfer, you may be required to repeat some or all of your coursework at that institu­tion. For this reason you should make certain that your attendance at ISSA will meet all of your future educational goals. This may include contacting an institution to which you may seek to transfer after attending ISSA to deter­mine if your credits, degree, diploma, or certificate will transfer.

Graduation:

Associate’s Degree: To earn an Associate’s Degree, students must earn 90 quarter credits in accepted coursework. Students must earn a min­imum of 30 credits through structured undergraduate ISSA courses. (Self-paced ISSA courses can satisfy core curriculum, but are not counted toward the 30-cred­it undergraduate minimum.) Transferred coursework is evaluated based on qual­ity, comparability, and appropriateness, and must be approved by the Registrar. A minimum 2.0 institutional grade point average (GPA) and a minimum 2.0 core GPA are required. All fees must be paid in full. Upon successful completion of program requirements, submission of the Graduation Application and non-re­fundable $100 Graduation Fee, and ful­fillment of all financial obligations, you will be awarded a diploma.

Self-paced certificate courses: Students must submit all course quizzes, score 75% or better on all sections of either a seminar, home study or online exam­ination, and submit proof of high school completion (or equivalent) and current adult CPR/AED. All fees must be paid in full. Upon successful completion of your program and financial obligation, the ISSA Professional Division will issue certification. Students who successfully complete the program before reaching 18 years of age will not receive certifica­tion until they turn 18. ISSA certification is valid for 2 years and is renewable by completing 20 approved Continuing Education Units (CEUs), and submitting a $75 processing fee and updated CPR/AED documentation.

ISSA cannot, in any way, guarantee employment after the student has successfully completed the program of study.

Transcripts: Transcripts for ISSA coursework can be requested at any time during enrollment. Outstanding financial obligations must be paid before transcripts are released. A $10 process­ing fee shall apply to transcript requests.

Privacy: ISSA protects the privacy of student education records by complying with the Family Educational Rights and Privacy Act (FERPA). With discretion, we do make student directory information available to other organizations whose products and services we think may be of interest to you. If you wish not to be contacted by these organizations, please send us a note with your name and address to ISSA, 1015 Mark Ave, Carpinteria, CA 93013.

Payment: Any payment that is dis­honored (NSF returned checks or check drafts, etc.) will be assessed a non-re­fundable $20 fee. If a payment option is established between an ISSA enroll­ment representative and the student, subsequent monthly payment(s) will be due in 30-day increments after the initial payment has been processed and deducted electronically from the check­ing/credit card account of record unless other payment arrangements have been made. Payment Plan payments cannot be made by money order. A payment is considered late if not made by the des­ignated due date(s). A non-refundable $20 late fee will be assessed for a pay­ment not received or processed within 15 days after the scheduled due date. If a payment is not received by the 90th day after the scheduled payment due date, the student account will be placed on Default Status and assessed a non-re­fundable $30 default fee. Accounts placed on Default Status may incur the following actions: 1) Denied access to the ISSA Members Website, 2) Denied access to the Learning Management System, 3) Withheld ISSA grades until account is paid in full.

Loans: Students who obtain loans to pay for an educational program must repay the full amount of the loan plus interest. If a student defaults on a loan 1) The federal or state government or a loan guarantee agency may take action against the student, including applying any income tax refund to which the person is entitled to reduce the balance owed on the loan. (2) The student may not be eligible for any other federal stu­dent financial aid at another institution or other government financial assistance until the loan is repaid.

Copyright: Course enrollees agree that all Information within ISSA courses, course texts, accompanying workbooks, and websites, etc. are protected by intellectual property rights, including copyrights, trademarks and other pro­prietary rights, which rights are valid and protected in all media existing now or later developed, and contractually agree not to create derivative works based on the Information and not to use the Information for the purpose of enhancing competing works. Course enrollees are granted a limited license to use, search, display, or print the Information contained on ISSA websites for their own personal non-commercial use only, provided the Information is not modified and a copy of this agree­ment is attached to any copies that are made. Any other use of the Information is strictly prohibited. None of the Information may be otherwise repro­duced, republished or re-disseminated in any manner or form without the prior written consent of the ISSA. All rights, including copyright, in any information which are linked to but not hosted on the Site continue to be owned by their respective owners. Note that by using ISSAtrainer.com and ISSAclass.com, you signify your agreement to this and future Copyright Notices. Your continued use of ISSAtrainer.com and ISSAclass.com subsequent to changes to this Copyright Notice will mean that you accept the changes.

All costs and fees described in this agreement are in US dollars.